Shipping Policy

Shipping Policy

Use this page to keep delivery expectations clear for shoppers and review teams.

At ShopGateHub, we're committed to delivering your order safely, securely, and within the estimated timeframe shown at checkout. We currently ship from the United Kingdom to customers in the UK and select international destinations.

  1. Order Processing
    Orders are typically processed and dispatched within 1–2 business days of successful payment. Orders placed on weekends or UK public holidays are processed the next business day. You'll receive a confirmation email with shipping details and, where available, a tracking number once your order ships.

Please double-check your delivery address and contact details at checkout — ShopGateHub is not responsible for delays caused by incorrect or incomplete information provided by the customer.

  1. UK Delivery
    We deliver throughout the United Kingdom.

Standard UK Delivery:
Processing time: 1–2 business days
Delivery time: 2–4 business days after dispatch
Estimated total: approximately 3–6 business days

Shipping options will be clearly shown at checkout before you complete your purchase.

  1. Shipping Costs
    Delivery is free on all orders shipped within the United Kingdom.
  2. Tracking Your Order
    Where available, tracking information is emailed once your order ships. Please allow up to 48 hours for tracking to activate. If tracking hasn't updated for several business days, contact our customer service team.
  3. Customs, Duties and Taxes
    For international orders, customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are set by local customs authorities and are outside our control. Customers are responsible for complying with their country's import regulations.
  4. Delivery Delays
    We aim to dispatch every order within our stated processing time, but delivery can occasionally be affected by factors outside our control, including:
  • Severe weather
  • Courier or postal service delays
  • Customs processing
  • Public holidays
  • Incorrect or incomplete delivery addresses
  • International transportation delays
  • Other unforeseen circumstances

If your order is delayed, contact us and we'll do our best to help.

  1. Lost or Missing Orders
    If your order shows as delivered but hasn't arrived, please first check with household members, neighbours, and your local delivery provider. If you still can't locate it, contact us as soon as possible so we can investigate with the delivery provider.
  2. Incorrect Delivery Address
    Customers are responsible for providing an accurate, complete delivery address at checkout. If you realize you've entered an incorrect address, contact us immediately at support.shopgatehub@gmail.com. We'll do what we can to help before dispatch, but we can't guarantee changes once an order has been processed or shipped. Additional shipping charges may apply if re-shipment is required due to a customer-provided address error.
  3. Contact Us
    If you have questions about your order or our shipping services:

ShopGateHub
Email: support.shopgatehub@gmail.com
Phone: +44 7480 260395
Business Address: Wokingham, United Kingdom

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
We aim to respond to enquiries within 1–2 business days.