Refund Policy

Customers have 30 days from the date they receive their order to initiate a return. To qualify, items must be returned unused and unworn, in their original packaging with tags still attached, along with proof of purchase.

To begin the process, customers should reach out via email. Once a return is approved, we'll provide a prepaid shipping label along with instructions for sending the item back. Packages returned without prior approval will be refused.

Any return-related questions can also be directed to that same email address.

Defective or Incorrect Items

Customers should check their order as soon as it arrives and reach out right away if something's broken, faulty, or not what they ordered, so we can look into it and fix things.

Items That Can't Be Returned

Some products aren't eligible for return, including:

• Perishables (food, flowers, plants)
• Custom or made-to-order items
• Personal care products (like cosmetics)
• Hazardous, flammable, or otherwise regulated materials

If there's any uncertainty about whether a specific item qualifies, customers are encouraged to ask beforehand. Sale items and gift cards are excluded from returns entirely.

Exchanges

Rather than swapping items directly, customers should return their original item first. Once that return is approved, they can place a new order separately for the item they actually want.

UK Customers – 14-Day Cancellation Right

Consumers based in the UK are entitled to cancel or return their purchase within 14 days of delivery, with no reason required. The same conditions apply here too — the item must be unused, tags intact, in original packaging, with proof of purchase provided.

Refund Process

After a returned item is received and reviewed, we'll let the customer know whether the refund has been approved. Approved refunds are issued automatically to the original payment method within 10 business days, though banks may take additional time to complete processing on their end. If it's been more than 15 business days since approval and no refund has appeared, customers should contact us via email.

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